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2020 Wisconsin First-Line Supervisors of Office and Administrative Support Workers Salary Guide

Directly supervise and coordinate the activities of clerical and administrative support workers.

First-Line Supervisors of Office and Administrative Support Workers Salary in Wisconsin

Salary

$56.3K

Growth

4%

Bright Outlook

Bright

Green

No

First-Line Supervisors of Office and Administrative Support Workers Job Description

Directly supervise and coordinate the activities of clerical and administrative support workers.

Also known as:

Office Manager, Office Supervisor, Customer Service Manager, Staff Services Manager, Office Coordinator, Administrative Supervisor, Customer Service Supervisor, Accounts Receivable Manager, Accounts Payable Supervisor, Accounting Manager

How Much Do First-Line Supervisors of Office and Administrative Support Workers Make in Wisconsin? 2020

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $34,460 $43,190 $56,290 $70,960 $86,710
Hourly Wage $16.57 $20.77 $27.06 $34.11 $41.69

How Much Do First-Line Supervisors of Office and Administrative Support Workers Make in Wisconsin? 2020

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$34,460
$43,190
$56,290
$70,960
$86,710
Hourly Wage
$16.57
$20.77
$27.06
$34.11
$41.69

First-Line Supervisors of Office and Administrative Support Workers Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Develop work schedules according to budgets and workloads.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Compute figures such as balances, totals, or commissions.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Discuss work problems or grievances with union representatives.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Arrange for necessary maintenance or repair work.

What Activities Do First-Line Supervisors of Office and Administrative Support Workers Do?

  • Supervise clerical or administrative personnel.
  • Respond to customer problems or complaints.
  • Explain regulations, policies, or procedures.
  • Train personnel.
  • Examine documents to verify adherence to requirements.
  • Supervise clerical or administrative personnel.
  • Prepare employee work schedules.
  • Administer personnel recruitment or hiring activities.
  • Explain regulations, policies, or procedures.
  • Prepare employee work schedules.
  • Supervise clerical or administrative personnel.
  • Train personnel.
  • Prepare research or technical reports.
  • Compile data or documentation.
  • Develop organizational policies or programs.
  • Calculate financial data.
  • Analyze financial information.
  • Coordinate operational activities.
  • Provide information to coworkers.
  • Develop organizational policies or programs.
  • Record personnel information.
  • Maintain inventory records.
  • Confer with coworkers to coordinate work activities.
  • Develop organizational policies or programs.
  • Maintain current knowledge related to work activities.
  • Confer with coworkers to coordinate work activities.
  • Coordinate operational activities.
  • Monitor inventories of products or materials.
  • Coordinate operational activities.
  • Report maintenance or equipment problems to appropriate personnel.

Typical First-Line Supervisors of Office and Administrative Support Workers Knowledge?

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

What Are Typical First-Line Supervisors of Office and Administrative Support Workers Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Written Comprehension - Reading and understanding what is written.
  • Oral Expression - Communicating by speaking.
  • Speech Clarity - Speaking clearly.
  • Written Expression - Communicating by writing.
  • Speech Recognition - Recognizing spoken words.
  • Problem Sensitivity - Noticing when problems happen.
  • Deductive Reasoning - Using rules to solve problems.
  • Information Ordering - Ordering or arranging things.
  • Near Vision - Seeing details up close.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
  • Originality - Creating new and original ideas.
  • Fluency of Ideas - Coming up with lots of ideas.

What Are Typical First-Line Supervisors of Office and Administrative Support Workers Skills? 2020

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Speaking - Talking to others.
  • Social Perceptiveness - Understanding people's reactions.
  • Coordination - Changing what is done based on other people's actions.
  • Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
  • Reading Comprehension - Reading work-related information.
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Instructing - Teaching people how to do something.
  • Writing - Writing things for co-workers or customers.
  • Time Management - Managing your time and the time of other people.
  • Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
  • Active Learning - Figuring out how to use new ideas or things.
  • Management of Personnel Resources - Selecting and managing the best workers for a job.
  • Service Orientation - Looking for ways to help people.
  • Persuasion - Talking people into changing their minds or their behavior.
  • Learning Strategies - Using the best training or teaching strategies for learning new things.
  • Negotiation - Bringing people together to solve differences.
  • Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.

What Are Typical First-Line Supervisors of Office and Administrative Support Workers Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For First-Line Supervisors of Office and Administrative Support Workers in Wisconsin? 2020

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
Wisconsin 29,570 30,730 4% 3,030
United States 1,557,500 1,544,200 -1% 161,100

What Is The Projected Employment For First-Line Supervisors of Office and Administrative Support Workers in Wisconsin? 2020

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
Wisconsin
29,570
30,730
4%
3,030
United States
1,557,500
1,544,200
-1%
161,100

What Is The Required First-Line Supervisors of Office and Administrative Support Workers Education & Experience? 2020

  • High school diploma or equivalent
  • Less than 5 years work experience
  • No on-the-job training

First-Line Supervisors of Office and Administrative Support Workers Schools in Wisconsin?

School Program Name Location Length / Graduates
Blackhawk Technical College Agricultural Business Technology Janesville, WI 2 years: 0
Chippewa Valley Technical College Office Management and Supervision Eau Claire, WI 2 years: 7
Fox Valley Technical College Office Management and Supervision Appleton, WI 2 years: 18
Fox Valley Technical College Medical Office Management/Administration Appleton, WI 2 years: 8
Gateway Technical College Office Management and Supervision Kenosha, WI 2 years: 21
Less than one year: 4
Herzing University-Brookfield Medical Office Management/Administration Brookfield, WI 2 years: 0
At least one but less than two years: 3
Herzing University-Kenosha Medical Office Management/Administration Kenosha, WI 2 years: 2
At least one but less than two years: 2
Herzing University-Madison Medical Office Management/Administration Madison, WI 2 years: 37
At least one but less than two years: 27
Lac Courte Oreilles Ojibwa Community College Office Management and Supervision Hayward, WI 2 years: 0
Lac Courte Oreilles Ojibwa Community College Medical Office Management/Administration Hayward, WI 2 years: 0

First-Line Supervisors of Office and Administrative Support Workers Schools in Wisconsin?

School
Program Name
Location
Length / Graduates
Agricultural Business Technology
Janesville, WI
2 years: 0
Office Management and Supervision
Eau Claire, WI
2 years: 7
Office Management and Supervision
Appleton, WI
2 years: 18
Medical Office Management/Administration
Appleton, WI
2 years: 8
Office Management and Supervision
Kenosha, WI
2 years: 21
Less than one year: 4
Medical Office Management/Administration
Brookfield, WI
2 years: 0
At least one but less than two years: 3
Medical Office Management/Administration
Kenosha, WI
2 years: 2
At least one but less than two years: 2
Medical Office Management/Administration
Madison, WI
2 years: 37
At least one but less than two years: 27
Office Management and Supervision
Hayward, WI
2 years: 0
Medical Office Management/Administration
Hayward, WI
2 years: 0

First-Line Supervisors of Office and Administrative Support Workers Jobs Near Me Wisconsin.

Job Title Company Location Date Posted Federal Contractor

First-Line Supervisors of Office and Administrative Support Workers Jobs Near Me Wisconsin.

First-Line Supervisors of Office and Administrative Support Workers 2020 Salary Guide By State

Common Careers